The County of San Diego outsources its IT and telecommunications services. This page provides the complete contract.
The Sheriff and District Attorney maintain their own IT services and are not covered by this agreement.
All links to PDFs.
Full agreement
Amended and Restated – January 10, 2025
Schedules, exhibits, and appendices
Schedule A Definitions
Schedule A Definitions Appendix A.2 Assigned Contracts
Schedule A Definitions Appendix A.3 Assigned Leases
Schedule A Definitions Appendix A.4 Contractor Software
Schedule 1.2 Offeror’s Proposal
Volume I Terms and Conditions
Volume II Technical
Volume III Price
Schedule 2.1 Transition Plan
Schedule 2.2 Termination Fees During Transition
Schedule 3.2 Form Bill of Sale
Schedule 3.3 Form Assignment and Assumption Agreement
Schedule 4.3 Operational Services
Schedule 4.3 Exhibit 4.3-1 Contractor’s Solution
Exhibit 4.3-2 Audio Video Conference Rooms Configuration and Support
Schedule 4.4 Asset-Management Upgrades-and-Enhancements
Schedule 4.8 Service Levels
Schedule 4.8 Exhibit 4.8-1 Special Service Level Requirement
Schedule 5 Invoices and Reports
Exhibit-5.1 Telecom Fees
Schedule 7.2 End-User Satisfaction Surveys
Schedule 7.3.1 Standards and Procedures Manual
Schedule 7.6 Shared Resources
Schedule 8.1 License Agreement
Schedule 10.1.1 Contractor Key Personnel
Schedule 10.3 Relationship Management
Schedule 12.1.1 Information Privacy and Security, CORI, CLETS, and County Facility Access
Exhibit 12.1.1-1 County Privacy Incident Report Form
Exhibit 12.1.1-2 CORI-CLETS Training Request Form
Exhibit 12.1.1-3 Employee-Volunteer Statement Form
Exhibit 12.1.1-4 Private Contractor Management Control Agreement
Exhibit 12.1.1-5 Federal Bureau of Investigations Criminal Justice Information Services Security Addendum
Schedule 14.1 Approved Subcontractors
Schedule 16.1 Fees
Schedule 16.1 Fees Exhibit 16.1-1 Resource Unit Price Summary
Schedule 16.1 Fees Appendix 16.1-1a Fees (Sample Calculations)
Schedule 16.1-1 Appendix 1 New Site Install Variable Components
Schedule 16.1 Fees Exhibit 16.1-2 Resource Unit Price Decomposition
Schedule 16.1 Fees Exhibit 16.1-3 Maximum Annual Fee
Schedule 16.1 Fees Exhibit 16.1-4 Labor Categories
Schedule 16.1 Fees Exhibit 16.1-5 Firm Fixed Price for Applications Maintenance & Operations – Portfolio Applications
Schedule 16.1 Fees Exhibit 16.1-5b Firm Fixed Price for Applications Maintenance and Operations
Schedule 16.1-6 Resource Unit Price Summary Option Term
Schedule 16.1-6a Resource Unit Price Decomposition Option Term
Schedule 16.1-7 ELA Pricing Adjustments
Schedule 16.7 Benchmarking Methodology
Schedule 16.8 Fee Reductions
Schedule 18.2 Third Party Contracts
Approved contract changes
COSD-142 Service Levels 25 and 54 Performance Targets Revision
COSD-143 Digital Signage RU Revision
COSD-144 Laptop – Advanced Engineering RU
COSD-145 Survey Solutions Support RU Termination
COSD-146 Revision to Service Level 52 Documentation
COSD-147 Office of Emergency Services Support Special Service Level
COSD-148 Curam Labor Categories RU Termination and Network Access – Static Wired (Library) RU Inactivation
COSD-149 Physical Server Linux Resource Units
COSD-150 Virtual Host Server Consolidation
